Frequently Asked Questions
Everything you need to know about our high-performance tactical apparel.
How do I determine the correct size for my gear?
We provide a comprehensive size guide on each product page. Our garments are designed with an 'athletic fit' for high-performance use; if you prefer a looser fit or plan to layer heavily, we recommend sizing up.
What is your international shipping policy?
ThruDark ships worldwide via premium couriers. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
How do I return or exchange an item?
We offer a 28-day return window for all unused items in their original packaging. To initiate a return or exchange, please visit our online returns portal with your order number and email address.
Are your products covered by a warranty?
Yes, all ThruDark products are engineered for excellence and covered by a 12-month warranty against manufacturing defects. This does not cover standard wear and tear from extreme operational use.
How should I clean and maintain my technical outerwear?
To preserve the technical integrity and DWR coatings of our jackets, we recommend washing at 30°C with a specialist technical cleaner like Nikwax. Avoid fabric softeners and air dry away from direct heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible payment options through Klarna and Clearpay for eligible regions.